8 Free Ready-To-Use Templates For Every Airbnb Host
August 5, 2024
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Successful Airbnb hosts understand the importance of a good customer experience as it helps them to thrive on the platform. A lot of people have the notion, that providing exceptional service and a quality product is the key to the success of a short-term rental. It is the truth for some of the guests while there are other things where a host needs to level up if we aspire to a 5-star review after the stay. A guest must be catered on every step of the way in his journey, it starts from initiating a conversation with you to the check-out.
If the Airbnb property manager fails to assist the guest in any step it might lead to a substandard stay and may potentially be the reason why they cannot be a ‘Superhost’. It is important to have effective communication with the guest or a lead so that they are informed in a timely manner. The first impression of your communication matters and using a message template can be an effective way to gather the interest of your guests.
What are the advantages of message templates for hosts?
1: Saves Time
– You can save hours spent writing the same message for every lead/guest.
– Gives you time to focus on other aspects of the stay and interact with the lead/guest.
2: Smooth Guest Service
– Using guest templates can be a great way to share important information in a friendly manner.
3: Search Rankings
– Response time is one of the factors on which your profile is ranked. A higher response time may also mean higher rankings.
4: Great Reviews
– Being connected with the guest throughout their booking journey helps you develop a connection with the guest making it easier for you to ask for a review.
5: The Superhost!
– Upon continuous use of these techniques, the chances of your listing getting positive reviews increase significantly.
– Fast response is one of the key factors you need to be a superhost and using templates can help you with that.
Crafting message templates on Airbnb will help you make your guests feel more welcome, without spending actual time doing that and when you play your cards right eventually it will benefit you in improving your listing strength.
Use our 8 Ready-To-Use Airbnb Message Templates:
1: Pre-booking message
Using this template, you can revive a lost lead with this template. Make sure to send it to everyone who is trying to make contact on the platform.
Hi {guest’s first name},
Thank you for showing your interest in {property name}.
I am {host’s name}, and I’ll be your host during your stay. I shall ensure that your stay is comfortable with us
I’d be happy to assist with your questions about our property. Also, I would like to know a few things about you. I’d appreciate it because your answers can help me make your stay even better.
What brings you to {city name}? Is it your first time?
What time do you plan to arrive for check-in?
If you are traveling by road we have free parking available on the property, so you need not worry about finding a parking spot.
I look forward to welcoming you to my home.
{host’s name}
2: Booking Confirmation
Getting a confirmation is great for the guests as it will assure them and at the same time, a host can share key information so that everything is informed to the guest before their check-in.
Hi {guest’s first name},
Thank you so much for choosing {property name} for your stay!
We are thrilled to host you and are looking forward to having you at our place. We will send you more information about the check-in and staying at our Airbnb closer to your date of reservation.
Please let me know if you have any questions or concerns. We’ll do our best to make your stay comfortable and stress-free.
See you soon.
{host’s name}
3: Welcome Or Check-In Instructions
Depending upon the number of days left you can send this message to share details about your property so that they know what amenities they will be getting when they stay with you.
Hey {guest’s first name},
I’m looking forward to hosting you at my place on {date of check-in} and want to share some details to help make your check-in as smooth as possible.
The check-in begins at (check-in time) and you are welcome to come anytime after it till (check-in end time).
Here’s everything that you’ll need to check in:
Location: {full address of property}
Google Maps: {directions}
Your door access code is (access code). It will be active starting from the moment you check-in. If you face any difficulties you may contact us anytime.
Enjoy our fast speed wifi during your stay:
WiFi: {WiFi name}
Password: {WiFi password}
Some items we will provide you:
– Toiletries (Soap, Shampoo)
– Towels and linens
– Kitchen Essentials (Coffee, Sugar, salt, pepper).
If you have any questions about your upcoming trip, don’t hesitate to reach out.
Cheers,
{host’s name}
4: House Rules
One can schedule the house rules right after sharing the check-in instructions or later depending upon their need. There might be some rules that you need to comply with to host at your property and the same should be conveyed to the guest.
House Rules:
– Please be respectful of the property and the neighbours at all times.
– Pool Timings are from xx to xx. It is mandatory to wear a swimming costume inside the pool.
– Security deposit needs to be made on check-in and will be refundable to you on check-out, subject to no damage, or late checkout.
– No parties or events are allowed.
– Foul behaviour shall not be entertained. The management reserves the right to admission.
– Electricity blackouts and wifi fluctuation may be encountered during your stay
– No smoking inside the house.
– No illegal substances are allowed on the premises.
– Please do not rearrange the furniture.
– If you damage something, please let us know so we can arrange for its replacement or repairs.
– Enjoy your stay!
Do you want us to manage your property?
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5: A Warm Mid-Stay Message:
Many guests do not contact the hosts after they reach the property until they face any situation. It is ideal to take the chance to show that you care for your guests.
Hi {guest’s first name},
We hope your stay is as delightful for you as it is for us to have you here.
This is just a quick reminder to please let us know if you have any questions, comments or concerns about your stay.
We’re dedicated to ensuring you have a great experience and are always happy to assist.
Cheers,
{host’s name}
6: Pre-Checkout Instructions
As a host, there would be many things that are affected after a guest checks out. To avoid this you can connect with the guest before check-out. It’s a good time to send any reminders about tidying up and ensuring the property is securely locked.
Hey {guest’s first name},
We would like to share some details which would help you have a smooth checkout.
The check-out time is 10 am, please lock all doors and close any open windows. While leaving you can leave the keys with our caretaker on site.
We kindly ask that you clean any dishes or appliances you’ve used.
If you have any questions about checking out or if there’s anything else we can assist with, please let us know!
Warm Regards,
{host’s name}
7: Get that 5 Star Review!
Now that the guest has left the property you have the chance to take their feedback and put a lasting impression on the unmatched hospitality service you have provided them.
Hi {guest’s first name},
Thank you so much for staying at {property name}. We hope you had a great time with us. We would love if you could take a few minutes this afternoon and leave us a quick review. We will leave you one in return.
We’re always looking to enhance our guest experience, so please let us know if there’s anything we can improve for next time.
We look forward to hosting you again soon.
Best Regards,
{host’s name}
8: Review Guest
It is essential to review the guest just like how we want our reviews to be. In most cases, you may not have any issues with a guest and you can write something meaningful for the guest so that he remembers about the stay whenever he checks his profile.
You can use this template for the guest review:
Hosting {guest name} was an absolute pleasure. They communicated well, respected our home, and left everything in great condition. I would be delighted to host them again and recommend them to other hosts.
Don’t forget to schedule the message templates on Airbnb to make the most of these templates. It will help you save tons of time as most of the important details are shared automatically and the conversation ahead would be easy.
Step-by-Step Process To Save Message Templates On Airbnb:
1: Sign In to Your Airbnb Account
Go to the Airbnb website or open the Airbnb app on your mobile device. Log in to your account using your credentials.
2: Access Your Messages:
Once logged in, go to your Inbox to manage all your messages.
3: Find the Saved Messages Option:
In your Inbox, locate the feature to manage or create saved messages, usually found as part of the message composition tools.
4: Create a New Template:
Use this option to create a new saved message. You will be prompted to write the message and give it a title. Use a descriptive title for simplicity.
5: Draft Your Message:
Compose the message you plan to use with guests. It can include the templates shared above. Ensure the message is clear, friendly, and includes all necessary information.
6: Save the Template
Read the text again so that any typing mistakes can be avoided, after that save the template. It will be stored under the title you provided.
7: Respond with Templates
Use the templates when interacting with guests to save time. Select the option to insert a saved message and choose the appropriate response from your list.
8: Modify if Needed
Once you select any template Airbnb allows you to edit the text. Before sending, personalize the message or address specific questions.
9: Send It!
After inserting and adjusting your saved message, send it as you would a normal message to the guest on Airbnb.
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